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Policies

 

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve and check into a room.

Connecting Room Policy

Connecting rooms are available. Limited availability. Advanced reservations and hotel pre-approval required.

Extra Bedding Policy

<p”>Extra bedding is available upon Supply and demand. No more than 5 quest are allowed
in each individual Cabin. This is due to the fire code and spacing allotted in the rooms.

Check-In & Checkout Policies

GUARANTEED CHECK IN TIME: 2PM
CHECK OUT TIME: 11AM

EARLY ARRIVAL POLICY

Early arrivals are not guaranteed unless the hotel room has been reserved for the night prior to arrival and paid for. We may allow an early check-in if room is vacant ready as a courtesy to our guests, however guests should not expect housekeeping service that day.

LATE CHECKOUT POLICY

-1PM late checkout may be scheduled as a courtesy to our guests.
-1PM to 5PM late checkout may be subject to a half day rate. (half one night room and tax)
-5PM or later late checkout- one night room and tax may be charged to the guest.

EARLY DEPARTURE POLICY

Guests must confirm their departure date upon arrival. If guests shorten their length of stay after check-out time that day, one night room and tax may be charged to the guest. (Treat as a Late Checkout)

-1PM departure may be allowed as a courtesy to our guests.
-1PM to 5PM departure may be subject to a half day rate. (half one night room and tax)
-5PM or later departure- one night room and tax may be charged to the guest.

GUARANTEED NO SHOW POLICY

Guests who have a guaranteed reservation who no show, no call, will be charged for one nights room and tax. This is due to not being able to sell the room that evening.

ID REQUIREMENT

Valid identification required at check-in. Some rates will also require company
identification. ALWAYS match ID to credit card, no exceptions.

General Policies

ALCOHOL POLICY

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

UPGRADE POLICY

The upgrade is subject to availability at check-in for the length of the stay.

Timbers Lodging only has limited fridges and microwaves, not available in all Cabins. They cannot be moved. Considered an upgrade and is subject to availability.

Enhanced rooms may include- rooms with desirable views, updated rooms, updated electronics, or other premium rooms.

PACKAGE HANDLING POLICY

When sending packages, the following information should be noted on the package: 1. Name of Sender, Company of Sender, Address and Phone Number of Sender 2. Guest Name, Confirmation number, Arrival Date (or Group Name and Meeting Planner for function related materials.) 3. Total Number of Boxes or Parcels (1 of 2, and so forth)

The proper mailing address to be used is for the shipment of boxes or other parcels to
our Lodging is as follows:
Timbers Lodging & Grill
Hold for Arrival: Guest name on reservation or confirmation number (crucial)
Timbers Lodging & Grill
US Highway 93, Windmill Circle Alamo, NV 89001
(Further information below)

PET POLICY

Timbers Lodging will accept dogs and cats. $15 non-refundable fee per pet will apply per night. Pet Sanitation Fee is $100 if applicable. ADA defined service animals are welcome.

Health & Well-Being Policies

SMOKING POLICY

All guest rooms and public spaces are 100% non-smoking. A $200 USD cleaning fee will be charged to any guest who violates the smoking policy.

CHECK/CASH POLICY

Guests may pay their total room and tax with cash or check but must provide a credit
card for incidentals upon arrival.

CREDIT/DEBIT CARD POLICY

Debit and Credit cards will be authorized upon confirmation of your reservation. for amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check in. upon arrival, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

GIFT CERTIFICATE POLICY

To redeem a gift certificate, guests are required to contact the hotel directly. All gift certificates are subject to management approval.

Timbers Shipping & Package Instructions

Shipping Instructions for Delivery of Boxes and Parcels to Our Property.

It is quite common for guests to have boxes or other parcels sent prior to their date of arrival, which typically is not a problem. Upon receipt, boxes and parcels are placed in the hotel’s receiving room and a message is added to the guest’s reservation as a reminder upon check-in that items have been received by the hotel. Please check with the front desk upon arrival at the hotel for your shipped package(s).

It is crucial that the ‘ship-to’ address contain, at a minimum, the name used on the guest’s reservation. Ideally, the reservation or confirmation number would also be conspicuously noted on the shipping label.

SHIPPING AND RECEIVING

When sending packages, the following information should
be noted on the package:

1. Name of Sender, Company of Sender, Address and Phone Number of Sender
2. Guest Name, Confirmation number, Arrival Date
3. Total Number of Boxes or Parcels (1 of 2, and so forth)
4. The proper mailing address to be used is for the shipment of boxes or other parcels
to our Property is as follows:

Timbers Lodging & Grill
Hold for Arrival: Guest name on reservation or confirmation number (crucial)
US Highway 93, Windmill Circle Alamo, NV 89001

Upon delivery, if we cannot locate a future reservation for the package’s recipient, the item will be returned to the sender or otherwise discarded. We prefer the shipping of all boxes of materials to be scheduled to arrive at the hotel no earlier than one week prior to your arrival. Due to limited storage space in our hotel, please ensure that your shipments arrive no earlier than thirty (30) days prior to arrival, as we may not be able to accept packages that arrive any earlier. Should a package arrive after departure or not be claimed within thirty (30) days of receipt, we will attempt to contact the recipient to confirm a new ship-to address and obtain a form of payment to cover any additional shipping costs. If we are unable to reach the recipient, packages may be returned to the sender or otherwise discarded. The first five packages will be received and stored with our compliments. Special arrangements must be made in advance if you are shipping five (5) packages or more and/or your single package is over our weight limit of 100 pounds. For quantities over five packages or weight limits, storage and porterage fees will be applied to your account at the prevailing rates. Any delivery of large crates or boxes (over 100 pounds) will need to be coordinated with hotel management prior to delivery and are subject to additional porterage fees. Our hotel is not responsible for the safe or timely arrival of any package sent to the hotel. It is the guest’s responsibility to check on the arrival of any packages and to check to ensure that the contents are intact. Our hotel accepts no liability for lost, stolen or damaged boxes or other parcels. Should you have any further questions, please contact Timbers Management.

 

Timbers Lodging Pet Policy for Guests

Welcome, we are so happy to serve you and your fury family member(s)! We wanted to pass on a couple requests to ensure all our guests have an excellent stay.

– Pet must be kept on a leash when on property unless it is in your room.
– Pets must be properly crated when left unattended.
– Pets are not allowed within the food and beverage area.
-Guests are responsible for cleaning up after their pet on property.
– Any disturbances such as barking must be curtailed to ensure other guests are not
inconvenienced.
– Guests must contact the housekeeping department to arrange for a convenient time for servicing their room.
-Guests are responsible for all property damages and/or personal injuries resulting from their pet.
-Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest’s pet.
-The hotel reserves the right to charge guest’s account commensurate to the cost of such damages.

Please contact the front desk with any requests or questions and we thank you for your understanding!

Enjoy your stay,

Timbers Lodging Management

Phone: 775.725.3686

Fax: 775.725.3691

Address: US Highway 93, Windmill Circle Alamo, NV 89001